Azzah's CV
Azzah Aldhanhani
Sr. Manager - ESG and Conduct Risk
Profile summary
Results-driven banking professional with strong experience across Internal Audit, Risk Management, and Quality Assurance within leading UAE financial institutions. Skilled in strengthening governance, internal controls, and regulatory compliance while driving operational excellence and service quality. Known for analytical thinking, integrity, and the ability to build trusted relationships across business lines. Experienced in developing audit programs, enhancing QA frameworks, and supporting risk-based decision-making aligned with CBUAE expectations. Passionate about leadership development, continuous improvement, and contributing to sustainable, digitally enabled growth in the UAEs financial sector.
Career highlights
Build a strong Quality Assurance Team: Established and enhanced Quality Assurance team in Retail Banking, including SOP development, control testing, mystery shopping oversight, and customerexperience improvement initiatives.
Consistently recognized as a high-potential Emirati talent: Progressing toward leadership roles under CBUAE Emiratisation priorities through continuous learning (CIA studies, ESG/innovation research, and governance frameworks)
Developed policies, manuals, and risk-control documentation: Supporting stronger governance, transparency, and audit readiness across the bank.
Key skills
Professional experience
Responsible leading second-line conduct risk oversight, CPR Scorecard reporting, RAS/KRI monitoring, CBUAE regulatory compliance reporting for senior management and Board committees. Serves as Secretary of the Sustainability Steering Committee, driving ESG/climate risk governance, while building risk infrastructure such as executive dashboards, investigation frameworks, and compliance gap assessments.
Responsible for planning and executing riskbased audits to assess the effectiveness of internal controls, compliance with policies and regulations, and the efficiency of banking operations. Conducts testing, identifies control gaps, prepares audit findings, and provides practical recommendations to improve governance, risk management, and operational performance. Ensures followup of corrective actions and supports the bank in strengthening its control environment while maintaining independence and professionalism.
Ensures the effectiveness of operational processes by conducting quality reviews, monitoring compliance with policies and service standards, and identifying gaps that impact customer experience or regulatory adherence. Analyzes root causes, recommends process improvements, and collaborates with business units to implement corrective actions. Supports continuous improvement initiatives, enhances SOPs, and promotes a culture of quality, efficiency, and operational excellence across the organization.
Leads the organizations quality framework by overseeing process reviews, compliance monitoring, and service performance standards across all operations. Develops and enhances QA policies, SOPs, and control checks to ensure alignment with regulatory requirements and best practices. Provides strategic direction for continuous improvement, analyzes root causes of service or operational gaps, and drives corrective action plans with business units. Ensures quality metrics are monitored, reported, and achieved while promoting a strong culture of excellence, accountability, and customerfocused service.
Ensures strong operational controls and service excellence by conducting quality reviews, monitoring compliance with policies and customer service standards, and identifying gaps across frontline and support functions. Evaluates process effectiveness, performs control testing, analyzes customerimpact issues, and recommends improvements to enhance efficiency, accuracy, and service delivery. Supports the development of SOPs, drives corrective action with business units, and contributes to a culture of consistent, highquality customer experience.
Education
GPA: 2.99
GPA: 3.88 - Excellence with Honors
ONGOING
Certifications
Languages
English · Native